Instruction Template
In some cases, a valid IP address is required for successful payment.
1
Create an account or sign in to Canva
Go to canva.com and sign in.
2
Go to the subscription page
Go to the Canva Pro sign-up page and select the option with a 30-day free trial.
Click “Get a free trial.”
Click “Get a free trial.”
3
Enter your card information
Please enter:
Unless canceled in advance, €12 or the equivalent will be charged after the trial period ends.
- Card number, expiration date, and CVC—available in your account dashboard.
- Cardholder name—your name in Roman characters.
- Country: select United Kingdom.
- Billing address — use the address provided with the card (displayed in the mini-app).
Unless canceled in advance, €12 or the equivalent will be charged after the trial period ends.
4
Change your IP address
- If your payment is not going through, change your IP address to the UK or Hong Kong (Depends on the card type).
- You can find a suitable service in this selection of IP address changing services.
5
Complete the registration
Click “Get a trial” — the map will be linked, and your subscription will be activated.
!
If the payment doesn't go through
Please check:
- the correct IP address has been selected;
- whether the country associated with your Canva account is correct;
- whether your card details and billing address are correct.
Having trouble with payment?
Select the correct connection region —
United Kingdom
United Kingdom
Change the connection region.
Use any IP lookup service (for example, “Go to the website”).
Make sure the region has actually changed.
You can generate the address using the appropriate service.
Please enter a valid UK billing address.
Change your IP address
(United Kingdom)
Reliable services for changing your IP address.
Changing your IP address
If you're having trouble making a payment
Contact support—our team will help you resolve the issue quickly.
Having trouble with payment?
Select the correct connection region —
Singapore
Singapore
Change the connection region.
Use any IP lookup service (for example, “Go to the website”).
Make sure the region has actually changed.
You can generate the address using the appropriate service.
Please enter a valid Singapore billing address.
Change your IP address
(Singapore)
Reliable services for changing your IP address.
Changing your IP address
If you're having trouble making a payment
Contact support—our team will help you resolve the issue quickly.
Having trouble with payment?
Select the region associated with your card in the app: Singapore or the United Kingdom.
Change the connection region.
Use any IP lookup service (for example, “Go to the website”).
Make sure the region has actually changed.
You can generate the address using the appropriate service.
Please enter a billing address that corresponds to the card's country.
Change your IP address
Reliable services for changing your IP address.
Changing your IP address
If you're having trouble making a payment
Contact support—our team will help you resolve the issue quickly.
Having trouble with payment?
Select the correct connection region — Hong Kong
Change the connection region.
Use any IP lookup service (for example, “Go to the website”).
Make sure the region has actually changed.
You can generate the address using the appropriate service.
Please enter a valid Hong Kong billing address.
Change your IP address
(Hong Kong)
Reliable services for changing your IP address.
Changing your IP address
If you're having trouble making a payment
Contact support—our team will help you resolve the issue quickly.
Having trouble with payment?
Select the correct connection region — USA
Change the connection region.
Use any IP lookup service (for example, “Go to the website”).
Make sure the region has actually changed.
You can generate the address using the appropriate service.
Please enter a valid Hong Kong billing address.
Change your IP address
(USA)
Reliable services for changing your IP address.
Changing your IP address
If you're having trouble making a payment
Contact support—our team will help you resolve the issue quickly.
!
Important
If you don’t plan to use the Pro version, turn off auto-renewal before the trial period ends to avoid being charged.
📢 If you encounter any issues or your payment doesn’t go through, contact support—our team will help you resolve the problem.
📢 If you encounter any issues or your payment doesn’t go through, contact support—our team will help you resolve the problem.